Accessibilité

REGULATORY CONTEXT

The European Accessibility Act (EAA) – Directive (EU) 2019/882 – introduces common accessibility requirements for digital products and services, such as websites, mobile apps, banking and payment services. From June 28, 2025, these obligations also apply to large companies like CA Auto Bank S.p.A., which must ensure a digital experience accessible to all users, including people with disabilities.

The EAA applies to a wide range of products and services, including:

• websites and mobile applications;
• digital banking and payment services;
• e-commerce transport services and digital platforms.

In Italy, the Stanca Law (Law 9 January 2004, no. 4) has been establishing provisions for years to facilitate access by people with disabilities to IT tools from public and private entities. Its implementation is entrusted to AgID (Agency for Digital Italy), which defines the technical requirements, verification methodologies, and the template for the annual Accessibility Declaration. The EAA does not replace the Stanca Law but expands its scope, harmonizing the rules at the European level.

With regard to technical requirements, websites or apps are considered accessible if the following is guaranteed:

• the usability of the content of the service by the user;
• the usability of the information offered, characterised by:
  • ease and simplicity of use, ensuring, among other things, that the actions to be performed to obtain services and information are always uniform;
  • efficiency in use, ensuring, among other things, the separation between content, presentation and operating modes of the interfaces, as well as the possibility of making information available through different
    sensory channels;
  • effectiveness in use and responsiveness to user needs, ensuring, among other things, that the actions required to correctly obtain services and information are independent of the device used for access;
  • satisfaction in use, ensuring, among other things, access to the service and information without unjustified inconvenience or constraints for the user.

In the most recent formulation, the application of this law has been extended to various categories, including large companies including CA Auto Bank S.p.A. The Accessibility Declarations prepared pursuant to Law no. 4 of 9 January 2004 are available on this page

REPORTS

The legislation also provides that anyone interested can notify the entities to which the law applies of any non-compliance of websites and apps with accessibility principles. With reference to CA Auto Bank S.p.A., any accessibility-related reports can be forwarded via email to customer.care@ca-autobank.com. The report must include the URL of the website or the name of the APP to which it refers. CA Auto Bank undertakes to provide a response to reports within 30 days of receiving them. In the event of an unsatisfactory response or failure to respond within the above-mentioned timeframe, the interested party may forward a report to AgID at the email address protocollo@pec.agid.gov.it.